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Wednesday, April 22, 2015

Intel Security posted a job you might be interested in

Intel Security

Support Account Manager
New Delhi Area, India, IN - Computer Software, Information Technology and Services, Computer & Network Security

McAfee Premium Support programs help our clients stay productive by helping to prevent problems before they arise and by resolving issues efficiently and quickly if they do. We empower our customers with all the tools and resources they need to stay ahead of threats and thrive—including McAfee Support Account Managers, McAfee Product Specialists, proactive planning, and direct intercession on their behalf. McAfee partners with our customers to make sure the unique needs of their environment are met in the present and anticipated in the future. It’s a real-time level of support — proactive, dedicated, and focused on the customer.

Our first mission is to help customers avoid security problems before they strike. The Support Account Manager (SAM) gets to know the customer’s security infrastructure and requirements as well as (or better than) the in-house team. He or she will review business challenges, document the current status of the security environment, and provide an assessment report with recommended configurations, implementations, and product best practices to help the customer avoid issues and stay protected.

Key Responsibilities
  • To know and understand the customers environments and anticipate their needs.
  • Build a solid relationship with customers through regular on site visits and gain an insight into their visions and the suitability of McAfee’s products in that framework.
  • Supports company’s selected Platinum customer base and provides technical assistance post sales
  • Build or configure system level diagnostics to isolate and correct problems in conjunction with Product Specialist
  • Provide highest level of Customer service with quick and prompt responses to Customers
  • Provide solutions or workarounds to Platinum Customers problems with guidance from Product Specialist
  • Be contactable 24 x 7 for Platinum Customers
  • Escalate and manage Cases within the timeframes allotted
  • Be accountable and responsible for Customer Satisfaction within located country
  • Record and document all issues related to Customers – Internal and External
  • Visit Customers periodically or as required
  • Manage Technical Relationship with Customers as required
  • Act as technical advisor to customers where required
  • Identify Customers technical needs and manage as required
  • Proactively provide Support to customers by maintaining continued contact
  • Meet Service Levels and response Charters as allotted
  • Drive the McAfee Customer Care portfolio to increase strategic position
  • Evaluate market opportunities, identify customer needs and value proposition
  • Drive and disseminate marketing and promotional programs to grow revenue from current services
  • Establish and sustain close engagement with sales, service delivery
  • Participate in strategic and tactical sales and customer situations as a valued Platinum Support champion
  • Assist Sales in Selling support

  • Tertiary education, either University, Technical (Polytechnic) College
  • Industry certifications in one or more of the following: MCSE, MCP, CNA, CCNA, CCNP, Unix, Lotus Notes, CISSP
  • Experience with one of more of the following Operating Systems: Microsoft Windows NT4, win9x, Win2k, XP, Linux, Unix – HP UX, AIX, Solaris
  • Network experience with the following protocols
  • Token Ring
  • Experience with the following Network architecture
  • LAN’s & WAN’s
  • ATM, Frame Relay, Gigabit
  • Application experience in one or more of the following:
  • Microsoft Exchange, IIS & SQL
  • Lotus Notes or Domino
  • Remote Access Service
  • Full understanding of the OSI Model
  • Speak, read & write English
  • Able to travel with minimal notice
  • Customer focused with previous experience in Customer facing environment
  • On Call 24 x 7 for Platinum Customers on a rotational basis
  • Strong planning and project management skills
  • IT Security Certifications
  • Exposure to McAfee products
  • Business Development experience – either as contributor or Manager

McAfee is now part of Intel Security. With its Security Connected strategy, innovative hardware-enhanced security, and unique Global Threat Intelligence, Intel Security develops proactive, proven security solutions and services to protect systems, networks, and mobile devices for business and personal use all over the world. .

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No salary provided

Posted April 22, 2015 at 07:04AM from LinkedIn